So back to normal posting fun stuff!
This morning before school we went to Parlee and picked some Blueberries and fed the goats with JoAnna and her boys. The kids absolutely love picking berries. Preston will pick all day, even if he doesn’t like the berries.
We also bought some strawberries that were at the farmstand… absolutely wonderful. I have to say they are the best strawberries I’ve ever had. Already taste like they were sweetened. So Good!
I’m still a little bit in aww. I spoke with Susan this evening around 5:00pm and she settled our claim without even a hiccup…. amazing, especially with all that I’ve delt with.
I literally just printed out my Offer letter from her. Now we just need to get it notarized and fax it back to her.
WOW, that’s it!!
We are perfectly happy with the settlement and I am beyond stoked to get the carpet back in! But first the drywall has to be fixed. But still it will be done and SOON!!
Who knows what caused my claim to get through so fast… basically a 180 since Tuesday. Maybe it was my call to the CEO or my multiple emails yesterday. Either way I am soooooooo glad I don’t have to do this anymore and that our basement will be put back together.
Yay me!
So yesterday I emailed Sedgwick CMS asking for a new claims examiner and gave all the reasons why… here’s what I wrote:
I writing to request a new claims examiner or Martha Miranda’s Manager. I just got off the phone with her yesterday and she was very very rude to me. She has failed to inform me on where my claim is, has failed to provide me with any paperwork concerning my claim and has failed to contact me on paperwork needed for my claim. The only way I find out is when I contact her or finally get a call back, and that is only after I call and leave messages for her on a daily basis. After faxing estimates to her, it took a week for me to get a call back and then only for her to inform me that she needed a different type of estimate. If she needed a different estimate why did she not contact me the day she received the fax.
Also, there is a complication with our claim as the technician from Sears stated to her that he left the broken water valve with us, the customers, when in fact he never even showed it to us. I was never once asked if I had this part until Steve Heyn contacted me last week and asked me to send it to him. I was then told by Steve Heyn that our claim was going back to Sedgwick and that Martha Miranda would contact me, she never did. It took 3 or 4 daily messages from me to finally get her on the phone(only after she put me on hold for almost 10 minutes) yesterday. And even then she never told me what was going on, just demanded receipts and had a very very rude attitude.
At this time I am not confident that my claim is being handled properly and would like a new claims examiner.
—-
I also wrote a letter to Steve Heyn with Whirlpool and emailed it yesterday. Mainly asking if he knew of someone else I could speak with because Martha Miranda was not doing her job properly. Here’s what I wrote:
spoke with you last week concerning our broken water valve on our Kenmore washing machine from Sears. I did receive the letter from you stating that our claim with you is closed because of no part.
My question for you is if there is someone else I can speak to besides Martha Miranda at Sedgwick CMS. I had to call her 3 or 4 times(leaving messages every time) after I spoke to you and finally by chance she picked up the phone yesterday and was very very rude to me. She never once explained what was going on and where my claim was, if it had gone back to Sedgwick or was still with Whirlpool. She has yet to send me any paperwork on anything concerning this claim and every time I speak to her(on my dime) she informs me of new estimates they need, the latest being receipts for everything that was damaged.
I have no idea who else to contact at Sedgwick and was hoping you could help me as you have been one of two people that have actually taken the time to talk to me.
—
WELL, this morning I received a phone call from Sedgwick CMS, it was Martha Miranda’s Supervisor, Susan! She is taking over the case!!! Maybe now we will get somewhere. I wasn’t able to speak with her as I was at Parlee Farm picking blueberries with JoAnna and the kids. I want to be able to focus when I talk to Susan. I have her direct number and called her back this afternoon… had to leave a message, hopefully that isn’t the way it’s going to be. But I do feel better. I feel like I sort of accomplished something…. we’ll see!
Today was the big day. The day that the big yellow bus came and took my child away :0).
He was soooooooo excited!!! Even Dad worked from home this morning so he could see him off
He had absolutely no issues with getting on the bus. Which is nice because I think it’s easier that way. I surprisingly haven’t had any issues either :0).
I think I was ready for him to go and the school eases you/the child into the whole K process so that everyone is ready for it.
And yes, I was the Mom holding up traffic to snap a quick photo of my child on the bus ;0)
Kyla had a little bit of a rough time seeing Preston go but let me tell you the silence in the house with him at school was absolutely AWESOME!!!! Even Kyla really enjoyed it! She had a great time playing babies while he was at school and I got a good workout in, yay Wii Fit :0)
And to end the first day:
Oh, I guess I should say he returned safely too! Had a great day and can’t wait to go back tomorrow :0)
Sooo, I just called and left a message with David A. North, the CEO of Sedgwick CMS. We’ll see how that goes. Whether it’s better or worse after this I don’t know but what I do know is that people shouldn’t be treated the way Martha Miranda treated me on the phone. It’s uncalled for!!
Yeah, can you tell this has stuck with me all day!!!! I’m so annoyed and frusterated and I know I’m not the only one.
I’ll keep ya posted on whether or not he actually calls me back!
So I finally got off the phone with Sedgwick CMS. She just happened to answer the phone, only put me on hold for almost 10 minutes. Then when she got on the phone again she had major attitude! I HATE that, I mean all I did was call to see where we were at with the claim!
I asked her where we were at and she demanded we get receipts to her for everything that was damaged on the list…. WHAT?!?! Everytime it’s something new. I was sooo frusterated! I even said I don’t understand why she had an attitude, that really got her going but I finally got her to calm down and get rid of the attitude and be nice.
It really sucks that they do that to you! She didn’t even know why I was calling…. it was my 3rd or 4th phone call though… she had to time to answer the phone and put me on hold but not to call me back last week!!! And wouldn’t you think that if they needed something from me that THEY would call me to get it.
Anyways, not sure how much more I’m gonna be able to take of this stupidity before I call Jimmy, our insurance guy to file a claim OR call a lawyer.
Ridiculous!!
So we’re on the count down. Preston has orientation tomorrow and then gets on the ‘big’ bus Wednesday!
Today we had to go get Bailey from the Kennel. He was a lot calmer then when we’ve picked him up from the other kennel. They did some special stuff with him, like read him a story, took him for walks, had a special bed, playtime and such… I paid for a little package for him. I guess her really enjoyed it, I don’t know :0)
After that we went over to Preston’s school so I could get MY picture taken. They are doing parent badges this year so I figured I’d get one to make life easier so I could drop him off late or pick him up early. Or maybe even volunteer here and there.
He is SOOO excited to go. Especially to ride the bus!
I’ve been pretty calm and nonchalant about the whole thing but I bet it hits me after he gets on the bus. I’m an after the fact type of person.
So we’re home. Home from our camping trip at Yogi Bear. It was fun!
We met up with a few other families. Total, there were 12 kids and 11 adults! I think other campers were not amused to see we were all together, especially with 12 kids all under the age of 6. 2 families were in cabins, we had our trailer with JoAnna and boys and 2 other families were in tents. We were on a dead end street so that was nice. It was relaxing as the kids all entertained themselves and everyone helped out with each others kiddos.
The parents had a good time too ;0). It was fun to get away with other adults! It was a good weekend, thanks Misty!!
I’m so tired and will leave you with some photos
Yogi Bear statue:
Our set-up. Our site wasn’t really made for as big a trailer as we have but since we were part of a group they accommodated us by putting us next to the cabins… we made it work :0)
Jarod with the older boys:
Jarod playing shark or alligator with the boys:
Kyla and Ryan:
We’re packing up and heading out to go camping!
I got my hair cut today, just maintenance, looks pretty much the same :0). JoAnna hung out with the kids while I went, THANKS JoAnna!!
It’s so cute to see Kyla forming bonds with kids her age. She was so excited to see Ryan today. She ran up to him and started talking to him… awesome!
Anyways, no clue if we have wifi camping so if not see ya in a few :0)!!
Today I spent a majority of the day on the phone with Sears Sedgwick and Whirlpool….. yep, still dealing with the Washing Machine thing! Our claim finally got moved on to Whirlpool and they sent me a letter with a list of items that they needed from me. So after the 4th phone call I finally got my call back only to find out I don’t have the broken part that they need to pursue the claim…SERIOUSLY!!! According to the paperwork that Sedgwick has, the techinician states he gave the broken water valve to us…. he didn’t!!!!!! Though, there is also no paper trail that he did give it to us, so that may have helped because now our claim is back with Sedgwick not Whirlpool.
I have no idea where this is going to go but seriously, why can’t stuff be easier to deal with. I understand there are people out there who take advantage of things and screw it up for the rest of us who really have an issue. But come on!!
So after we get back from Camping I’ll get a hold of Sedgwick, though I will be calling and emailing them tomorrow, ans see where we stand. Then make the decision to file a claim with my Home Owners insurance or not.
Oh, the fun!
