So back to normal posting fun stuff!
This morning before school we went to Parlee and picked some Blueberries and fed the goats with JoAnna and her boys. The kids absolutely love picking berries. Preston will pick all day, even if he doesn’t like the berries.
We also bought some strawberries that were at the farmstand… absolutely wonderful. I have to say they are the best strawberries I’ve ever had. Already taste like they were sweetened. So Good!
I’m still a little bit in aww. I spoke with Susan this evening around 5:00pm and she settled our claim without even a hiccup…. amazing, especially with all that I’ve delt with.
I literally just printed out my Offer letter from her. Now we just need to get it notarized and fax it back to her.
WOW, that’s it!!
We are perfectly happy with the settlement and I am beyond stoked to get the carpet back in! But first the drywall has to be fixed. But still it will be done and SOON!!
Who knows what caused my claim to get through so fast… basically a 180 since Tuesday. Maybe it was my call to the CEO or my multiple emails yesterday. Either way I am soooooooo glad I don’t have to do this anymore and that our basement will be put back together.
Yay me!
So yesterday I emailed Sedgwick CMS asking for a new claims examiner and gave all the reasons why… here’s what I wrote:
I writing to request a new claims examiner or Martha Miranda’s Manager. I just got off the phone with her yesterday and she was very very rude to me. She has failed to inform me on where my claim is, has failed to provide me with any paperwork concerning my claim and has failed to contact me on paperwork needed for my claim. The only way I find out is when I contact her or finally get a call back, and that is only after I call and leave messages for her on a daily basis. After faxing estimates to her, it took a week for me to get a call back and then only for her to inform me that she needed a different type of estimate. If she needed a different estimate why did she not contact me the day she received the fax.
Also, there is a complication with our claim as the technician from Sears stated to her that he left the broken water valve with us, the customers, when in fact he never even showed it to us. I was never once asked if I had this part until Steve Heyn contacted me last week and asked me to send it to him. I was then told by Steve Heyn that our claim was going back to Sedgwick and that Martha Miranda would contact me, she never did. It took 3 or 4 daily messages from me to finally get her on the phone(only after she put me on hold for almost 10 minutes) yesterday. And even then she never told me what was going on, just demanded receipts and had a very very rude attitude.
At this time I am not confident that my claim is being handled properly and would like a new claims examiner.
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I also wrote a letter to Steve Heyn with Whirlpool and emailed it yesterday. Mainly asking if he knew of someone else I could speak with because Martha Miranda was not doing her job properly. Here’s what I wrote:
spoke with you last week concerning our broken water valve on our Kenmore washing machine from Sears. I did receive the letter from you stating that our claim with you is closed because of no part.
My question for you is if there is someone else I can speak to besides Martha Miranda at Sedgwick CMS. I had to call her 3 or 4 times(leaving messages every time) after I spoke to you and finally by chance she picked up the phone yesterday and was very very rude to me. She never once explained what was going on and where my claim was, if it had gone back to Sedgwick or was still with Whirlpool. She has yet to send me any paperwork on anything concerning this claim and every time I speak to her(on my dime) she informs me of new estimates they need, the latest being receipts for everything that was damaged.
I have no idea who else to contact at Sedgwick and was hoping you could help me as you have been one of two people that have actually taken the time to talk to me.
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WELL, this morning I received a phone call from Sedgwick CMS, it was Martha Miranda’s Supervisor, Susan! She is taking over the case!!! Maybe now we will get somewhere. I wasn’t able to speak with her as I was at Parlee Farm picking blueberries with JoAnna and the kids. I want to be able to focus when I talk to Susan. I have her direct number and called her back this afternoon… had to leave a message, hopefully that isn’t the way it’s going to be. But I do feel better. I feel like I sort of accomplished something…. we’ll see!
