So I finally got off the phone with Sedgwick CMS. She just happened to answer the phone, only put me on hold for almost 10 minutes. Then when she got on the phone again she had major attitude! I HATE that, I mean all I did was call to see where we were at with the claim!
I asked her where we were at and she demanded we get receipts to her for everything that was damaged on the list…. WHAT?!?! Everytime it’s something new. I was sooo frusterated! I even said I don’t understand why she had an attitude, that really got her going but I finally got her to calm down and get rid of the attitude and be nice.
It really sucks that they do that to you! She didn’t even know why I was calling…. it was my 3rd or 4th phone call though… she had to time to answer the phone and put me on hold but not to call me back last week!!! And wouldn’t you think that if they needed something from me that THEY would call me to get it.
Anyways, not sure how much more I’m gonna be able to take of this stupidity before I call Jimmy, our insurance guy to file a claim OR call a lawyer.
Ridiculous!!
I feel for you. I have had the exact same thing happen with them. It is actually quite maddening to deal with them. I asked them for four months to tell me exactly what kind of documentation they needed from me and they ended up canceling my claim for not providing them the required documentation.
2008
Daniel